Cozy Shop does not accept returns, however, we are happy to exchange for an item of equal or greater value or put the balance on a store credit card. You must have your receipt or order number to receive an exchange or store credit. 

Unworn and unused items can be exchanged. You must have your receipt or order number to receive an exchange or store credit. 

Customers are responsible for covering exchange shipping costs for online and out-of-state purchases. Workshop tickets, craft kits, lip balm, infusion kits, and refills cannot be exchanged. Thank you.